William Henry

Martin Jewelers Return Policy

At Martin Jewelers, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange, subject to the following guidelines:

Return Window:

• Watches and jewelry may be returned or exchanged within 14 days of the original purchase date.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
  
  

Condition of Watches and Jewelry:

• Watches and jewelry must be returned in new, unworn condition with original packaging, tags, certificates, and any accompanying materials.
• Customized, engraved, special orders, and final sale items are non-returnable and non-refundable.
  
  

Refunds:

• Refunds will be issued to the original form of payment.
• Please allow 5-7 business days for the refund to process once the return is received and inspected.
• Shipping fees are non-refundable.
  
  

Exchanges:

• Exchanges are available within the 14-day return period.
• If exchanging for a watch or piece of jewelry of greater value, the price difference will be collected.
  
  

How to Initiate a Return:

• Contact our customer service team at (800) 464-MARTIN to request a return authorization.
• Securely package your watch or jewelry with all original materials.
• Ship the item to:Martin Jewelers
  12 North Avenue West
  Cranford, NJ 07016
  
  

Damaged or Incorrect Orders:

If your watch or jewelry arrives damaged or you receive the wrong product, please contact us within 7 days of delivery, and we will gladly resolve the issue.